Terms of Service

1. Acceptance of Terms

By accessing or using Scale Titan's website, services, or any related applications, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you may not access or use our services. These Terms constitute a legally binding agreement between you and Scale Titan.

2. Description of Services

Scale Titan provides digital marketing services specifically designed for service-based businesses, including but not limited to:

• Local SEO Services: Search engine optimization for local businesses
• Google Maps Ranking: Optimization for Google My Business and local search
• Pay-Per-Click (PPC) Advertising: Google Ads and Meta (Facebook/Instagram) advertising
• Web Design and Development: Custom website design and development
• CRM Setup and Management: Customer relationship management system implementation
• AI Automations: Automated marketing and business process solutions
• Fractional CFO Services: Financial consulting and advisory services

Our services are provided on a month-to-month basis unless otherwise specified in a separate service agreement. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Eligibility and Account Registration

Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into binding contracts
• Operate a legitimate business
• Provide accurate and complete information
• Comply with all applicable laws and regulations

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Prohibited Users

We reserve the right to refuse service to:

• Businesses engaged in illegal activities
• Companies that violate advertising platform policies
• Organizations that promote harmful or offensive content
• Competitors attempting to access proprietary information

4. Service Agreements and Scope

Service Proposals and Agreements

Specific services will be outlined in individual service proposals or statements of work. These documents will detail:

• Scope of services to be provided
• Timeline and deliverables
• Pricing and payment terms
• Performance metrics and expectations
• Specific terms and conditions

Service Exclusivity

For certain services, particularly Google Maps ranking, we may offer service area exclusivity, meaning we will not work with direct competitors in your specific geographic market and service category during the term of our agreement.

Performance Expectations

While we strive to achieve the best possible results, marketing outcomes depend on various factors including market conditions, competition, and client cooperation. Specific guarantees, if any, will be outlined in individual service agreements.

5. Payment Terms and Billing

Payment Schedule

• Monthly Services: Billed monthly in advance
• Setup Fees: Due upon service commencement
• Project-Based Work: Payment schedule as outlined in service agreement
• Ad Spend: Separate from service fees, billed as incurred

Payment Methods

We accept payment via credit card, ACH transfer, and other approved payment methods. Automatic billing is required for ongoing monthly services.

Late Payments and Fees

• Payments are due within 30 days of invoice date
• Late fees of 1.5% per month may apply to overdue amounts
• Services may be suspended for accounts more than 30 days past due
• Collection costs and legal fees may be charged for severely delinquent accounts

Refunds and Cancellations

Refund policies vary by service type and will be specified in individual service agreements. Generally:

• Setup fees are non-refundable
• Monthly services can be cancelled with 30 days notice
• Partial month refunds are not typically provided
• Specific guarantee terms, if applicable, will be outlined separately

6. Client Responsibilities

Information and Access

Clients are responsible for providing:

• Accurate business information and credentials
• Access to necessary accounts and platforms
• Timely feedback and approvals
• Content, images, and other materials as needed
• Legal compliance for all business operations

Communication and Cooperation

• Respond to requests for information within reasonable timeframes
• Participate in scheduled meetings and calls
• Provide feedback on campaigns and strategies
• Notify us of any business changes that may affect services

Compliance Requirements

Clients must ensure their business:

• Complies with all applicable laws and regulations
• Maintains necessary licenses and permits
• Follows advertising platform policies
• Provides truthful and accurate information in all marketing materials

7. Intellectual Property Rights

Scale Titan Intellectual Property

Scale Titan retains all rights to our proprietary methods, processes, software, and intellectual property, including but not limited to:

• GeoRank™ system and methodologies
• Proprietary software and tools
• Marketing strategies and frameworks
• Training materials and documentation

Client-Provided Materials

Clients retain ownership of their business information, logos, and content provided to Scale Titan. By providing materials, clients grant Scale Titan a license to use them for the purpose of delivering services.

Work Product

Unless otherwise specified in a service agreement:

• Websites and custom development work become client property upon full payment
• Marketing campaigns and ad copy are licensed for client use
• Analytics and reporting remain Scale Titan property
• Strategic recommendations and methodologies remain Scale Titan property

8. Confidentiality

Mutual Confidentiality

Both parties agree to maintain the confidentiality of sensitive information shared during the course of our business relationship, including:

• Business strategies and financial information
• Customer data and proprietary processes
• Marketing strategies and campaign performance
• Any information marked as confidential

Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available
• Was known prior to disclosure
• Is required to be disclosed by law
• Is independently developed without use of confidential information

9. Warranties and Disclaimers

Service Warranties

Scale Titan warrants that:

• Services will be performed with professional skill and care
• We will comply with applicable laws and industry standards
• We have the right and authority to provide the services

Disclaimers

Marketing results depend on numerous factors beyond our control, including market conditions, competition, client cooperation, and external platform changes.

10. Limitation of Liability

Exceptions

These limitations do not apply to liability arising from:

• Willful misconduct or gross negligence
• Breach of confidentiality obligations
• Intellectual property infringement
• Matters that cannot be limited by law

11. Termination

Termination by Client

• Monthly services can be cancelled with 30 days written notice
• Project-based work follows terms in specific agreements
• Client remains responsible for all charges incurred prior to termination

Termination by Scale Titan

We may terminate services immediately for:

• Non-payment of fees
• Breach of these Terms
• Illegal or unethical business practices
• Failure to cooperate or provide necessary information

Effect of Termination

Upon termination:

• All services will cease
• Access to accounts and platforms will be transferred or terminated
• Final invoices will be issued
• Confidentiality obligations continue
• Client data will be returned or destroyed as requested

12. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, parties agree to attempt good faith resolution through direct communication and negotiation.

Binding Arbitration

Any disputes that cannot be resolved informally shall be settled through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

13. General Provisions

Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between the parties.

Modifications

We may update these Terms from time to time. Material changes will be communicated via email or website notice. Continued use of services constitutes acceptance of updated Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures.

Assignment

Clients may not assign these Terms without our written consent. Scale Titan may assign these Terms in connection with a merger, acquisition, or sale of assets.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiry within 5 business days.