Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry, service area, business size, annual revenue
• Account Information: Username, password, and other account credentials
• Communication Data: Messages, feedback, and correspondence with our team
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Marketing Preferences: Communication preferences and marketing consent

Information Automatically Collected

When you visit our website or use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
• Location Data: General geographic location based on IP address
• Technical Data: Log files, cookies, and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with our content
• Business partners and referral sources
• Public databases and business directories
• Analytics and marketing service providers

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide and maintain our digital marketing services
• Process payments and manage billing
• Communicate about your account and services
• Provide customer support and technical assistance
• Customize and improve our services for your business

Business Operations

• Analyze website usage and service performance
• Conduct research and development
• Prevent fraud and ensure security
• Comply with legal obligations
• Resolve disputes and enforce agreements

Marketing and Communications

• Send promotional materials and service updates (with your consent)
• Personalize marketing content and advertisements
• Conduct surveys and gather feedback
• Invite you to events and webinars

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Email marketing and communication platforms
• Analytics and tracking service providers
• Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Regular security assessments and vulnerability testing
• Employee Training: Ongoing security awareness training for our team
• Secure Infrastructure: Use of secure cloud hosting providers with robust security measures
• Incident Response: Established procedures for detecting and responding to security incidents

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Information is retained while your account is active
• Closed Accounts: Information may be retained for up to 7 years after account closure for legal and business purposes
• Marketing Data: Marketing preferences and communication history retained until you opt out
• Legal Requirements: Some information may be retained longer to comply with legal obligations

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information and preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your information

Marketing Communications

• Opt out of marketing emails by clicking unsubscribe links
• Update your communication preferences in your account settings
• Contact us directly to modify your preferences

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Third-Party Services

We use various third-party services to operate our business. These services have their own privacy policies:

Key Third-Party Services

• Google Analytics: Website analytics and performance tracking
• Calendly: Appointment scheduling and calendar management
• Stripe: Payment processing and billing
• Mailchimp/ConvertKit: Email marketing and communication
• HubSpot/Salesforce: Customer relationship management
• Vercel/AWS: Website hosting and cloud services

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

9. International Data Transfers

Scale Titan is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as promptly as possible.